Product Warrenty Information

A. Warranty and Warranty Periods

Through IP Pty. Ltd. (“Through IP”) warrants only to the original end user that its products and parts will be free from defects in material and workmanship for a period of 12 months (such warranty periods to be determined commencing upon the date of invoice to the end user or, if the end user cannot provide proof of invoice, then the ship date from Through IP).

B. Through IP’s Obligation Under Warranty

Through IP’s sole obligation under the above warranty shall be to repair or replace products and parts during the warranty period. Through IP does not assume responsibility for delays in replacement or repair of products or parts. Products and parts repaired or replaced by Through IP under warranty shall be warranted for the balance of the original warranty period or ninety (90) days, whichever is longer. This warranty gives end users specific legal rights, and particular end users may also have other rights which may vary from jurisdiction to jurisdiction.

C. DISCLAIMER OF ALL OTHER WARRANTIES

NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, ARE GIVEN, AND THROUGH IP EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to particular end users.

D. Limitations

No salesperson, representative, or agent of Through IP is authorised to make any guaranty, warranty, or representation that contradicts the terms contained in this Limited Warranty. Any waiver, alteration, addition, or modification to the warranties contained herein must be in writing and signed by authorised representatives of Through IP to be valid, binding, and enforceable. Through IP does not assume responsibility for any specific application to which any products or parts are applied including, but not limited to, compatibility with other equipment. All statements, technical information, or recommendations relating to the products or parts are based upon tests believed to be reliable, but do not constitute a guaranty or warranty. Through IP SHALL NOT UNDER ANY CIRCUMSTANCES WHATSOEVER BE LIABLE TO ANY PARTY FOR LOSS OF PROFITS, DIMINUTION OF GOOD WILL, OR ANY OTHER SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES WHATSOEVER WITH RESPECT TO ANY CLAIM IN CONNECTION WITH Through IP PRODUCTS AND/OR PARTS. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to particular end users.

E. What May Void the Warranty

This Limited Warranty shall be null and void in the following circumstances:

  • Modification or repair of any covered product or part by the end user or any non-authorized Through IP service provider; or
  • Improper use or installation, failure to conduct regular maintenance or cleaning, or damage by accident or neglect, of any covered product or part by the end user or any third party; or
  • Failure of the end user or any third party to exercise caution to protect any covered product or part from electrostatic discharge damage, adverse temperature and humidity conditions, or physical abuse; or
  • Failure by the end user to follow the Return Appointment Process set forth below.

F. Return Appointment Process

As a condition precedent to the above Limited Warranty, the end user must:

  • Obtain a return material authorisation (RMA) from Through IP, which will include an RMA number that must be prominently displayed on the outside of the shipping container. Returns without an RMA number may be rejected by Through IP and immediately returned to end user, freight collect.
  • Ship the items being returned to Through IP, freight prepaid, together with a written description of the claimed defect.
  • Pack the items being returned in the original packing carton or equivalent. Damage in transit is end user’s responsibility and may be cause to void the warranty claim.

G. Transportation Costs

Through IP will pay surface freight to return products or parts covered by this Limited Warranty. However, if Through IP determines in the exercise of its reasonable but sole discretion that the product or part returned for warranty service is not defective, or does not otherwise qualify for warranty service, end user shall be liable for all costs of handling and transportation.